Managing Two-Factor Authentication

Two-factor authentication, also known as 2FA, is an optional security feature that prevents anyone but you from accessing your CDN77 account by requiring two forms of identity verification: your password and an authentication code obtained through a mobile application.

How Does It Work?

Once two-factor authentication is enabled and set up, logging in to your account will function slightly differently. After entering your CDN77 login credentials, you will be prompted to enter an authentication code. Open your authenticating mobile app and enter the code, which is generated specifically for your account.

Setting Up Two-Factor Authentication

Two-factor authentication is managed in the CDN77 Client Panel. After logging in, you can click this link to open the Two-Factor Authentication management page. Alternatively, you can navigate to the page from the "Account settings" menu on the side bar.

Once there:

1. Click "Enable two-factor authentication", and enter your password when prompted
2. Install an authentication app on your smart phone
3. Scan the configuration QR code
4. Verify your app configuration

How to Disable Two-Factor Authentication

Disabling two-factor authentication can be done in a similar manner as enabling it. Simply open the two-factor authentication page and disable the setting.

Organization-wide Two-Factor Authentication

We offer the option for an admin account to manage two-factor authentication for their team members. You can see the current status of which team members utilize 2FA directly in the Team member page of the CDN77 Client Panel.

You can force two-factor authentication for all team members in the Organization settings page. For team members who currently do not use 2FA, they will be prompted to set it up on their next login.

What Happens if I Lose the Application or Code?

Please contact CDN77 support through live chat or by email: support@cdn77.com